FAQ - Can you handle calls from hearing impaired or non-English speakers?
Question: Can you handle calls from hearing impaired or non-English speakers?
Answer: You bet we can! Our 9-1-1 center is equipped with a Telecommunications Device for the Deaf (T.D.D./T.Y.Y.). This device will detect an in coming call from devices used by those with hearing or speech impairments and allows them to report an emergency via a keyboard device directly to a 9-1-1 dispatcher. The device is interfaced with the telephone system in our 911 center and will automatically alert the dispatcher of an incoming T.D.D./T.Y.Y. call. Our 9-1-1 communicators have been trained on the operation and use of the T.D.D./T.Y.Y. Hearing impaired customers will not have to call a translation service in an emergency; they too can dial 9-1-1.
Foster City Police Department?s 9-1-1 system is also set up to provide for people who speak foreign languages. We have set up a direct line to personnel that can interpret the callers need for help. This is available 24 hours a day 7 days a week.
This FAQ refers to the following subjects:
Services/Public Safety/Police
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