Technology Analyst I
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Technology Analyst I
Job Classifications
City of Foster City
Estero Municipal Improvement District
Job Specification
DEFINITION:
Under general direction performs a variety of routine to difficult tasks related to information and telecommunication systems; maintain and support the City’s desktop hardware and software; perform a wide variety of technical duties involved in installation, repair, and maintenance of personal computers, peripherals, phone system, and equipment. The position’s primary responsibilities are the implementation and support of all networked computers (and their peripherals), printers, Help Desk support and basic system administration for the network.
DISTINGUISHING CHARACTERISTICS, FEATURES, REQUIREMENTS:
This is an entry-level position. This is a full-time, exempt position requiring training and experience in personal computers, network and system administration. Expertise required is dependent on operational needs. The position requires flexible work scheduling including evening and weekend hours as required.

This position is distinguished from the Technology Analyst II position by the lower level of skills, specialized knowledge, and level of independent actions this position is expected to take. This position works under close supervision and learns practices and procedures. As experience is gained, there is greater independence of actions within established guidelines.
SUPERVISION EXERCISED AND RECEIVED:
This position is supervised by the Information Technology Manager but may receive technical oversight by the Senior Systems Analyst.
IMPORTANT AND ESSENTIAL DUTIES:
The duties listed below are illustrative only and are not meant to be a complete and exhaustive list of all duties and responsibilities of the classification.

• Receive, log and track all calls from users related to problems and questions
• Install new and/or update computer workstations, printers and peripherals, and client software
• Test desktop computer configurations for incorporation into standards
• Respond to user requests for hardware or software assistance and help troubleshoot and solve PC and Network problems
• Complete move/add/change (MAC) requests
• Inventory computer equipment and maintains computerized inventory system; orders and maintains computer supplies
• Read hardware and software documentation for the purpose of carrying out core assignments and assisting users with identifying or solving problems
• Troubleshoot a wide range of client and network problems in addition to repairing personal computers, servers, and peripheral equipment
• Perform regular maintenance functions to assure maximum performance and reliability
• Perform software reloads and upgrades for desktop computer systems
• Develop, enhance and maintain documentation for the Information Technology Division
• Develop and provide training for City departments for IT supported software
• Schedule vendor maintenance and repair activities
• Keep current on trends, developments, innovations, and equipment, used in desktop systems, anti-virus software, office automation, graphics, spreadsheets, and word processing
• Assist in projects as assigned
OTHER JOB-RELATED DUTIES:
Attends meetings and conferences; attends and presents technical information at City Council and other meetings, including Council advisory committees on Information Technology issues; leads and participates in employee task forces and committees related to information technology.

The City's Information Technology Division is an internal support division of the City, supporting the operating departments in delivering quality, efficient and effective service to the community. A high level of customer service orientation and effective interpersonal communication skills are required. An appropriate combination of the following areas of knowledge, skills and abilities is necessary based on the operational needs of the Division.
JOB-RELATED QUALIFICATIONS:
Knowledge, Skills and Abilities:
Knowledge of:  • Operation of desktop hardware (PC, laptop and thin-client) and software (MS operating and applications); familiar with local area networks (LAN) and remote access troubleshooting
• Principles and operations of management information systems and peripheral equipment (computers, networks, phones, internet, software and hardware applications, cabling printers, routers data
• Voice communications equipment and services
• Computer hardware and software applications use, configuration, installation and maintenance
• Basic electronics methods, techniques, parts, tools, and materials used in the maintenance and repair of a wide variety of electronic and communications systems including telephone, voice mail, fax, and related microcomputer systems;
Skill in:  • Operating, installing, maintaining, configuring, and troubleshooting a variety of technical computers equipment, and peripherals, including but not limited to desktop computers, audio/visual equipment, telephone equipment and accessories, mobile computing (vehicular) systems and wireless access devices
• Developing and implementing procedures for effective installation and maintenance of computer equipment and applications
• Asking questions and getting information in order to diagnose network and computer problems
• Setting up records and tracking methods
Ability to:  • Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communication skills
• Communicate clearly and concisely, both orally and in writing
• Troubleshoot and resolve network and product problems; escalate and ask for assistance to resolve problems
• Assist in establishing standards for personal computers system resources; analyze and evaluate software and hardware products and upgrades
• Organize, prioritize, and coordinate workload activities
• Stay current with new technology developments; recommend appropriate revisions to processes and procedures and make process improvement changes to streamline procedures.
EDUCATION AND TRAINING GUIDELINES:
Any combination equivalent to experience and education that could likely provide the required knowledge, skills and abilities would be qualifying. A typical way would be:
Education:  Equivalent to a AA/AS degree from an accredited college with major course work in information systems, computer science, or a closely related field.
Experience:  One year of progressively responsible and verifiable experience in an information technology environment, including support for personal computers, networking and server maintenance. Experience with the latest versions of desktop operating systems, office productivity applications, and networking is highly desirable.
SPECIAL REQUIREMENTS:
Ability to sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs.; exposure to confining work space and electrical hazards; ability to travel to different sites and locations; availability for shift work, 24-hour on-call, and stand-by.
LICENSES, CERTIFICATES, REGISTRATION:
Licenses:  Possession of a valid California Class C Driver’s License.
Certificates:  Certification in computer science, network administration, Microsoft, or telecommunications specialty programs may be considered in meeting the education and training guidelines.
SALARY:  $5,134 - $6,240 per month

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