Police Dispatch Supervisor
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Police Dispatch Supervisor
Job Classifications
City of Foster City
Estero Municipal Improvement District
Job Specification
DEFINITION:
Under the direction of the Administrative Division Captain, supervises, assigns, reviews and participates in the work of staff responsible for the 24 hour a day operation of emergency services of the Police Department's Dispatch Bureau. Receives and dispatches 9-1-1, emergency and non-emergency calls from the public for police, fire and ambulance personnel, equipment, services and after hours public works services. Ensures work quality and adherence to established policies and procedures; performs the more technical and complex tasks relative to assigned areas of responsibility and serves as the Custodian of Records for Dispatch Services.
DISTINGUISHING CHARACTERISTICS, FEATURES, REQUIREMENTS:
This is a non-sworn, non-exempt classification and is a first level supervisory position which oversees the Dispatch Bureau on an assigned shift or hours. This position may work unusual hours including nights, weekends and holidays as necessary.
SUPERVISION EXERCISED AND RECEIVED:
General supervision is provided by the Administrative Division Captain; position provides direct supervision over the Lead Police Dispatcher, Police/Fire Dispatchers and per diem dispatchers.
IMPORTANT AND ESSENTIAL DUTIES:
The Dispatch Supervisor is knowledgeable in the basic functions of public safety dispatch center operations, record keeping, communications equipment, 9-1-1 telephone equipment operations and maintenance, and use of data/word processing systems; dispatches City emergency services and/or other resource agencies in accordance with prescribed procedures, often requiring immediate independent judgment; develops and monitors goals and performance objectives for the Dispatch Bureau; prepares budget requests and monitors expenditures; maintains a comprehensive computer aided dispatch and records management system; coordinates the maintenance and repair of dispatch equipment and patrol radio equipment with the City's Information Technology Department and related vendors; performs research and develops staff reports, departmental policies and procedures; assesses employee performance and writes performance evaluations; attends City, County and other meetings as required; serves as the Police Department's Agency Terminal Coordinator with the Department of Justice and performs any other related duties as assigned.
JOB-RELATED QUALIFICATIONS:
Knowledge, Skills and Abilities:
Knowledge of:  Supervisory principles, methods, and practices; techniques of public safety dispatch and organization; budget preparation and control. Department regulations pertaining to the dispatch of police resources and pertinent federal, state and local laws, codes and regulations.
Skill in:  Supervision, evaluation and counseling techniques; communicating verbally in a clear and effective manner; obtaining information from hostile or traumatized individuals in emergency situations; handling multiple activities simultaneously while maintaining attention to detail; understanding and following oral and written directions; exercising sound, independent judgment and decision making within established guidelines; maintaining accurate records and preparing clear and concise reports and materials; operating a computer keyboard at sufficient speed and with sufficient accuracy to enter data into an on-line computer system; using common office software to include Microsoft Office and applicable specialized law enforcement software; providing outstanding customer satisfaction (both internally and externally).
Ability to:  Learn applicable laws, statutes, ordinances, court decisions and interpretations; effectively supervise personnel; research to obtain data; apply knowledge in collecting, organizing and analyzing information for decision making; write clear, concise, grammatically correct reports and make recommendations; speak clearly, concisely and tactfully to individuals or groups; relate effectively to those contacted in the course of work. Participate in training of Department personnel and administer dispatch related computer programs; perform all related duties of a Public Safety Dispatcher as required.
EDUCATION AND TRAINING GUIDELINES:
Any combination equivalent to experience and education that could likely provide the required knowledge, skills and abilities would be qualifying. A typical way would be:
Education:  Possession of a Dispatcher Intermediate POST certificate and additional training or college level course work from an accredited institution. The possession of a Dispatch Advanced POST certificate will meet the college level course work requirement. A college degree and Dispatch Advanced POST certificate are highly desirable.
Experience:  Minimum of three years of working as a public safety dispatcher.
SPECIAL REQUIREMENTS:
Ability to memorize and retain detailed information; ability to listen and effectively act upon many directions and requests simultaneously; ability to learn, retain and apply procedural guidelines; work a variety of shifts and hours as needed; sit in a stationary position for long periods of time; reach, stand and hear to operate equipment; consistently maintain mental alertness, remain calm and effective under pressure.
LICENSES, CERTIFICATES, REGISTRATION:
Licenses:  Possession of a valid class "C" California Driver's License.
Certificates:  Possess a valid Basic POST Dispatcher certificate and meet updated training requirements as per POST guidelines.
SALARY:  $7,977 - $9,696 per month

City Hall - 610 Foster City Blvd.
Foster City, CA 94404
(650) 286-3200