Information Technology Manager
print friendly textonly
Information Technology Manager
Job Classifications
City of Foster City
Estero Municipal Improvement District
Job Specification
Under general direction, manages the planning, budgeting, implementation, maintenance and security of City-wide information technology tools, including information systems, facilities, software, equipment, communications, staffing and training; ensures that systems development proceeds in a logical, integrated fashion to meet the needs of the City and its operating departments; oversees the City's inventory of its capital investment in information technology tools.
This is a full-time, one-position class in the Management Employees group. This class differs from that of GIS / Database Analyst and Network / Telecommunications Administrator in that it is a Division Manager in the Administrative Services Department, supervises the GIS / Database Analyst and Network / Telecommunications Administrator and has broader administrative responsibility. The position serves as principal advisor to City officials on all aspects of City-wide telecommunications and information processing systems.
Receives administrative direction from the Administrative Services Director and exercises supervision over the GIS / Database Analyst and Network / Telecommunications Administrator.
Assists in the development and implementation of the City's Information Technology Plan, including goals, priorities and policies relating to City-wide information and communications management; develops and updates City guidelines for resource expenditure, project control, data and equipment security, information privacy, internal controls, and contingency plans; recommends overall strategy for the planning, use and coordination of information processing technology and services including the evaluation of current and proposed systems; negotiates and administers contracts for hardware and software acquisition, implementation, maintenance and for telecommunications consulting services; supervises minicomputer and PC support and applications development, including local area networks and wide area networks support and development; oversees the annual planning process for information systems in each department and ensures that consistent, integrated City-wide systems planning is ongoing; monitors significant trends in office automation, electronic mail, system networks, telecommunications, voice mail, geographic information systems, optical scanning systems and other state-of-the-art technologies; prepares annual budget information and assists departments in preparing cost estimates related to information and communications systems and equipment; develops and participates in an on-going computer training program for all City personnel; supervises operation and maintenance of City-wide telephone and voice mail systems; consults with department personnel regarding implementation or revision of new systems, alternatives and improvements; supervises the preparation of periodic and routine reports on operating performance, equipment and application utilization, level of efficiency and standards of service; conducts needs analysis, documents requirements and negotiates with vendors for consulting services, hardware, software and training for City staff; maintains liaison with equipment manufacturers; and software vendors; representatives to ensure satisfactory support; supervises technical support staff in maintaining efficient operation of the City's information and communications systems.
Attends meetings and conferences; attends and presents technical information at City Council and other meetings, including Council advisory committees on Information Technology issues; leads and participates in employee task forces and committees related to information technology.
Knowledge, Skills and Abilities:
Knowledge of:  principles and applications of information technology tools, including planning and development of information and telecommunications systems applicable to municipal government and similar service-based organizations; trends in computer technology as applied to business and management information systems including capacity, characteristics, capabilities and limitations of computers, telecommunications, operating systems, software and peripheral equipment; IBM systems architecture and personal computer hardware, software, operations, procedures analysis, design and maintenance requirements; telecommunications and voice mail technology; principles of training and effective instruction; principles and practices of supervision and employee development; public sector budgetary techniques and controls; policy development and implementation.
Skill in:  budget analysis and preparation including ability to make cost projections, cost-benefit analyses and monitor expenditures; troubleshooting hardware and software problems and securing appropriate support.
Ability to:  analyze complex problems and make sound decisions and recommendations; research, understand and apply proposed new technology to City operations; establish and maintain effective working relationships with a wide variety of people; motivate and supervise individuals and elicit cooperation from groups to achieve tasks, fully utilize systems and meet program goals; effectively learn and apply related policies, procedures and practices affecting information services; identify needs, ways and means for achieving improvement and efficiency; communicate clearly orally and in writing; conduct needs analysis and other ongoing methods of soliciting city-wide department input regarding system efficiencies, utilization, problems and potential solutions; plan and coordinate projects by identifying priorities and deadlines for completion; communicate technical information in non-technical terms; develop and recommend long term plans and strategies for continued effective use of automated resources.
Any combination equivalent to experience and education that could likely provide the required knowledge, skills and abilities would be qualifying. A typical way would be:
Education:  A Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, Public Administration or a closely related field with course work in technology-related subjects.
Experience:  Five years of progressively responsible experience in the development and analysis of complex electronic data processing and telecommunications systems for a variety of needs. Supervisory experience is preferred. Experience in mixed minicomputer (specifically, IBM AS/400) and PC environments using a combination of local and wide area network topologies is preferred.
Ability to learn, retain, interpret and communicate complex information, technology, policies, practice and procedures; instruct, communicate with and support others in the use of various technologies; maintain composure in difficult situations; deal effectively with a wide variety of people and technical needs and problems; manage project demands, priorities, costs and appropriate timelines to meet service requirements.
Licenses:  Possession of a valid California Class C Driver's License.
SALARY:  $9,917 - $12,054 per month

City Hall - 610 Foster City Blvd.
Foster City, CA 94404
(650) 286-3200