FCTV Frequently Asked Questions
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FCTV Frequently Asked Questions

1. Can I get FCTV, the City's Government Access Channel, if I am not a cable subscriber?
On your TV, no. Online, yes! FCTV is only available to Comcast and AT&T subscribers. Satellite providers (like DirecTV or DISH) are not obligated under federal law to carry local public, educational or government (PEG) access channels. Cable operators, however, are required under local or state-issued franchises. As such, only Comcast and AT&T (currently) offer FCTV in Foster City. That being said, if you have a high-speed internet connection (like DSL or cable), you can watch FCTV streaming from our website.  



2. Who do I call regarding new cable service or cable service complaints?

Foster City currently has two cable television providers, Comcast and AT&T. To sign up for new service, call them directly at (800) 945-2288 (Comcast) or (800) 288-2020 (AT&T).

If you need customer service or support on your cable service, you should call (800) 945-2288 (Comcast) or (800) 288-2020 (AT&T).

If you are having trouble getting adequate customer service and wish the City to assist you in getting the problem resolved, we can help you by contacting us at (650) 286-3506 or cabletvhelp@fostercity.org.

 


3. How can I submit my photos of Foster City for FCTV bulletin board's Picture Corner?
You are welcome to send your personal photos related to Foster City for FCTV's review. Keep in mind that creative composition & framing, proper exposure, and suitable subject matter will all be factors when determining if the photo will be utilized. 

Your name, telephone number and written consent granting use of the photo(s) are required. This gives the City of Foster City and FCTV unrestricted rights and permission to use at its discretion for programming or posting associated with the City's website and FCTV. 

Submissions can be mailed to: FCTV, 610 Foster City Blvd., Foster City, CA 94404. Or, if you are able to send digital files via email, please do so at fctv@fostercity.org. Original copies will be accepted, however, we encourage you to send duplicates since submissions will not be returned. Please note that not all photo submissions will be utilized.    


4. Where can I write or call about my comments or questions concerning FCTV?
You can write to: FCTV, 610 Foster City Blvd., Foster City, CA 94404. Email us at fctv@fostercity.org, or call us at (650) 286-3215. 


5. Can I borrow or buy a copy of an FCTV program?
To purchase a personal copy of a Foster City City Council Meeting or Planning Commission Meeting,  please fill out the form that is linked below.  There is a fee for this service.

Click HERE for Video Dub Request Form   


6. What are the program hours for FCTV?
FCTV operates 24/7 with replays of City Council meetings and Planning Commission meetings generally on Tuesdays, Fridays Saturdays and Sundays. Our Bulletin Board operates at all other times. 


7. Where is FCTV currently available?
In Foster City, if your cable is provided by Comcast, you are able to watch FCTV on channel 27. If your cable provider is AT&T, you can find us on channel 99. Our website also has access to simulcast streamed video available to most browsers.   


8. When can I see the Parks and Recreation Committee meetings on FCTV?
Parks and Recreation meetings are held every 1st Wednesday of the month. The meetings are not aired on Foster City TV, although they are open to the public.   


9. When can I see the Planning Commission meetings on FCTV? When do they replay?
Live Planning Commission meetings take place every 1st and 3rd Thursday of each month at 6:30 pm. The meeting replays on the following Friday of the meeting at 1:00 pm and Sunday at 5:00 pm. Live Study Sessions of the Planning Commission occur every 1st and 3rd Tuesday of the month. The Study Sessions replay on the following Wednesday at 1:00 pm and Sunday at 5:00 pm (following the Regular Meeting replay, if applicable).   


10. When can I see the City Council meetings on FCTV? Are they replayed?
Live City Council meetings take place every 1st and 3rd Monday of each month at 6:30 pm. Replays can be viewed the following day at 1:00 pm and the following Saturday at 5:00 pm.  City Council Meetings are also available on demand here.   


11. Where can I find the schedule for FCTV?
The weekly schedule of programming is posted on our FCTV schedule page. In In addition, the Foster City Islander publishes a new weekly schedule every Wednesday.   


12. Will you air my video I made?
FCTV is currently airing only replays of City Council and Planning Commission meetings as well as the Bulletin Board.  A localprogramming resource is the local cable station Peninsula Television-26 known as PEN-TV. You can contact them at www.pentv.tv or by calling (650) 637-1936.   


13. How do I submit a Bulletin Board posting for FCTV?
The Foster City Television Bulletin Board features City-sponsored information and events.  Please contact FCTV at fctv@fostercity.org or (650) 286-3215 if you are working on a City-sponsored project.   

City Hall - 610 Foster City Blvd.
Foster City, CA 94404
(650) 286-3200